bee99 Terms and Conditions

1 General Provisions and Acceptance

bee99 ("we", "our", "platform") is an online gaming service provider. These terms and conditions ("Terms") apply to users ("you", "user") of the bee99 website, mobile application and all related services.

By accessing the bee99 website, creating an account or using any service, you confirm that you have fully read, understood and agreed to these Terms. If you disagree with any part of these Terms, you are requested not to use our services.

2 User Eligibility and Account Registration

2.1 Age Requirement

bee99 services are only for individuals aged 21 or above. By creating an account you confirm that you are at least 21 years old. Use of an account on behalf of a minor is strictly prohibited.

2.2 Account Creation Terms

Each user may open only one account. At the time of account registration you must:

• Provide accurate and truthful information
• Use your own identity — using another person's identity is prohibited
• Keep your account password secure and not share it with any third party
• You are fully responsible for all activity on your account

2.3 Identity Verification (KYC)

bee99 reserves the right to verify a user's identity at any time. KYC documents may be required for withdrawal requests. Withdrawals may be held until the verification process is complete.

3 Financial Transactions — Deposits and Withdrawals

3.1 Deposit Terms

To deposit funds into bee99 you must use your own payment account. Deposits from third-party accounts are not accepted and such transactions may be rejected or the account may be suspended. bee99 reserves the right to cancel any transaction if money laundering or illegal activity is suspected.

3.2 Withdrawal Terms

Withdrawal requests are generally processed within 30 minutes to 3 hours. However, additional time may be required in cases of KYC verification or suspicious activity. Withdrawal funds will be returned via the same method used for the deposit, unless special circumstances apply.

4 Bonuses, Promotions and Rewards

4.1 Welcome Bonus

New members at bee99 have the opportunity to receive a 200% bonus of up to ৳15,000 on their first deposit. To withdraw this bonus, a 10x wagering requirement on the bonus amount must be completed.

4.2 General Rules for Using Bonuses

• Each bonus offer has its own terms and conditions — read the details before accepting an offer
• Claiming bonuses on multiple accounts from the same IP address or device is prohibited
• If bee99 finds evidence of bonus abuse or manipulation, it reserves the right to close the account and forfeit the related funds
• A maximum withdrawal limit may apply to winnings earned with a bonus
• bee99 reserves the right to modify or cancel any bonus offer at any time

4.3 VIP Program

bee99's VIP program has three tiers. A weekly cashback is provided at each tier:

• Bronze Tier — up to 0.3% cashback per week
• Silver Tier — up to 0.7% cashback per week
• Gold Tier — up to 1.0% cashback per week

It is possible to advance to a higher VIP tier through regular active participation. The criteria for tier changes are at the discretion of bee99.

5 Gaming Rules and Fair Play Policy

5.1 General Gaming Rules

All games on bee99 are conducted in a fair and transparent environment. Encryption and fair play are ensured on our platform. If users attempt to exploit any technical flaw or use automated software, their account will be terminated.

5.2 Prohibited Activities

• Playing games using bots or automated software
• Operating multiple accounts to gain a collective advantage
• Attempting to exploit technical vulnerabilities of the platform for an advantage
• Colluding with other users to gain an unfair advantage
• Bonus manipulation or repeatedly depositing and withdrawing the same funds to earn bonuses

5.3 Technical Issues

If a game is interrupted mid-round due to a server error, disconnection or any other technical issue, bee99 reserves the right to void the result of that round or restart it. In such situations, only bee99's server logs will be considered as final evidence.

6 Personal Data and Privacy

bee99 takes the protection of users' personal data very seriously. The information you provide is used only for the purposes of delivering services, verifying identity and fulfilling legal obligations.

Our platform uses SSL encryption to keep your information secure. We do not sell or transfer your personal information to any third party without your consent. However, we are obligated to provide information in response to lawful requests from law enforcement agencies.

For more details, please read our Privacy Policy.

7 Account Suspension, Cancellation and Closure

7.1 Account Closure by bee99

bee99 may temporarily or permanently close your account for any of the following reasons:

• Violation of any provision of these Terms
• Evidence of providing false information or identity fraud
• Evidence of bonus manipulation or fraudulent activity
• Suspicion of money laundering or other illegal financial activity
• At the direction of law enforcement agencies

7.2 Account Closure by the User

You may close your account at any time by contacting our support team. Please withdraw any remaining balance before requesting account closure. We also offer the option to set a temporary or permanent break from gaming as part of responsible gaming.

8 Limitation of Liability and Disclaimer

bee99 services are provided on an "as is" basis. We do not guarantee uninterrupted service, accuracy or suitability for any specific purpose.

bee99 is not liable for the following:

• Losses caused by internet connectivity issues or faults with a user's device
• Disruptions to the operations of third-party service providers (payment gateways, game suppliers)
• Losses resulting from unauthorized account access where the user has not followed security terms
• Service being limited or discontinued due to changes in law

9 Copyright and Intellectual Property Rights

All content published on the bee99 website — logos, designs, text, graphics, software and other materials — is protected under the intellectual property rights of bee99 or the relevant third parties.

Reproducing, distributing, modifying or using any part of this content for commercial purposes without our written permission is strictly prohibited. Violating this term may result in legal action.

10 Complaints and Dispute Resolution

10.1 Complaint Submission Process

For any complaint or dispute, please first contact our support team. Our support team is always ready to assist you in Bengali via 24/7 live chat.

For written complaints, email us at: [email protected]

10.2 Resolution Process

After receiving a complaint, a response is generally provided within 3–5 business days. Complex matters may take longer. bee99's decision will be considered final, however there is an option to appeal to a higher review board for significant disputes.

11 Responsible Gaming and Self-Restrictions

bee99 believes that gaming should be an entertainment activity, not a source of income. We encourage our users to play responsibly.

Our platform offers the ability to set your own limits:

• Daily, weekly or monthly deposit limits
• A temporary break for yourself (Cool-off period)
• Long-term self-exclusion

If you feel that gaming is having a negative impact on your life, you will find detailed information on our Responsible Gaming page.

For individuals aged 21 and above only.

12 Applicable Law and Jurisdiction

These Terms will be interpreted and governed in accordance with the applicable law. Any dispute arising from these Terms will be resolved in the relevant judicial forum.

If any provision of these Terms is found to be invalid or unenforceable, all remaining provisions will remain fully in effect.

13 Contact and Support

If you have any questions or need clarification regarding these terms and conditions, please contact our support team:

• Live Chat: 24/7 support in Bengali — log in to the site and chat directly
• Email: [email protected]

We are committed to ensuring all complaints and questions are properly resolved.