bee99 Privacy Policy

1 Introduction

bee99 is a trusted online gaming platform operated for players in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This privacy policy explains what types of information bee99 collects, how that information is used, with whom it may be shared, and what steps we take to protect your data.

By using the bee99 website or services, you are considered to have agreed to the terms of this privacy policy. This policy may change from time to time, and we will notify you of any significant changes.

2 Information We Collect

For the purpose of account registration and service delivery at bee99, we may collect the following types of information:

Personal Identity Information

• Full name (Bengali or English)
• Date of birth (for age verification — the user must be 21 years of age or older)
• National ID card or passport number (when identity verification is required)
• Email address
• Mobile number

Financial Information

• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

Technical Information

• IP address and device information
• Browser type and operating system
• Login time, session duration, and activity logs
• Information collected through cookies and similar tracking technologies

Gaming Activity Information

• Betting history and amounts
• Win and loss records
• Preferred games and bonus usage information
• Responsible gaming related information (if you set any limits)

3 Purpose of Using Information

bee99 uses collected information only for specific and legitimate purposes. Below are the main purposes for which we use your information:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions (minimum deposit ৳200, minimum withdrawal ৳1,000)
• Providing bonuses, promotions, and VIP rewards
• Ensuring platform security and preventing fraudulent activity
• Providing 24/7 Bengali-language live chat support
• Enforcing responsible gaming policies
• Fulfilling legal obligations and reporting to authorities
• Improving platform quality and enhancing user experience
• Communicating important updates, security notices, and account-related information

We will never use your information beyond the original purpose of collection, and we will not include you in marketing communications without your explicit consent.

4 Information Sharing and Disclosure

bee99 never sells, rents, or trades your personal information. However, information may be shared with third parties in the following limited circumstances:

Payment Processors

Necessary information may be shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. This information is used solely for processing transactions.

Technology Service Providers

Necessary information may be shared with technology partners who assist in operating our platform. These partners are bound to process data only according to bee99's instructions.

Legal Requirements

We may provide information to relevant authorities when required by a court order, government directive, or applicable law.

5 Cookies and Tracking Technologies

The bee99 website uses cookies and similar technologies to improve your browsing experience and help maintain platform functionality.

• Essential cookies: necessary for maintaining login sessions and ensuring security
• Functional cookies: save your preferences and settings
• Analytics cookies: anonymously collect data to understand how the platform is used

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform.

6 Data Security Measures

bee99 adopts industry-standard security measures to protect your information. Our security framework consists of the following elements:

• SSL (Secure Sockets Layer) encryption — the highest level of encryption is used for all data transfers
• Regular security audits and vulnerability assessments
• Access controls — only authorized personnel can access your information
• Two-Factor Authentication option
• Server data encryption and secure backup systems
• Regular staff training on data privacy

If any suspected security breach is detected, we will take immediate action and notify affected users in a timely manner.

7 Data Retention Period

bee99 retains your personal information only for as long as necessary. The retention period is determined based on the following:

• All information is retained while the account is active
• Certain information may be kept for a period after account closure to fulfill legal obligations
• Financial transaction records are retained for the period required by applicable law
• Responsible gaming related information may be kept for an extended period for user protection

Once the retention period ends, information is securely deleted or anonymized.

8 Your Rights

As a bee99 user, you have the following rights regarding your personal information:

Right to Access

You can find out at any time what information we hold about you, why we hold it, and how we use it.

Right to Rectification

If there is any incorrect or outdated information in your profile, you can request a correction. This can be done through account settings or directly through the support team.

Right to Erasure

Where consistent with legal obligations, you can request that your information be deleted. This process begins when an account is closed.

Right to Object to Processing

In certain cases, you may object to the processing of your information. The option to opt out of marketing communications is always available.

Right to Data Portability

You can request a copy of the information associated with your account, which will be provided in a common format.

To exercise any of the above rights, contact our 24/7 live chat service or email us at [email protected].

9 Child Protection

bee99 strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect or process information from any minor.

Age verification is mandatory at registration. If an account belonging to a minor is identified, that account will be closed immediately and the associated information will be securely deleted. If you are aware of any such case, please inform us at [email protected].

10 International Data Transfers

In some cases, for technical reasons, your information may be stored or processed on servers outside Bangladesh. Regardless of where the data is processed, bee99 ensures that:

• International-standard security protocols are followed for data transfers
• Data Processing Agreements are in place with third-party partners
• The level of protection for user data is never reduced under any circumstances

11 Responsible Gaming and Data Privacy

As part of bee99's responsible gaming program, we may analyze your gaming patterns. This analysis is solely for your benefit — to identify problematic gaming patterns and provide timely support.

If you or a family member is experiencing gaming-related problems, visit our responsible gaming page or contact us via 24/7 live chat. All communications on this matter are completely confidential.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Policy Changes

bee99 reserves the right to change this privacy policy at any time. For significant changes, we will:

• Post a special notice on the website
• Send a notification to your registered email
• Update the "Last Updated" date at the top of the policy

Continued use of the platform after any changes means you have agreed to the updated policy. If you do not agree to the new policy, you may request to close your account.

13 Contact Us

If you have any questions, concerns, or requests regarding your information under this privacy policy, please contact us through the following:

• 24/7 Live Chat: log in to the site and start a chat directly
• Email: [email protected]

After receiving your request, we will do our best to respond as quickly as possible.