🛡️ Safe Gaming Policy

bee99 Responsible Gaming — Your Safety is Our Priority

bee99 believes that gaming should be enjoyable, not stressful. We are committed to ensuring a safe, balanced, and responsible gaming environment for players in Bangladesh.

What is Responsible Gaming and Why is it Important?

Online gaming should be an entertaining experience. However, when gaming gets out of control, it can have a negative impact on personal, family, and financial life. At bee99, we believe in the principle of responsible gaming — meaning gaming is enjoyed as entertainment, not as a source of income.

bee99 provides various protective tools for players in Bangladesh — such as deposit limits, self-exclusion, time-out, and 24/7 support in Bengali. On this page you can learn how to build healthy gaming habits and how to seek help when needed.

Remember — bee99 is for those aged 21 and above only. Minors are strictly prohibited from opening an account or playing games.

Our Protective Tools

The measures bee99 has in place for your safety

Deposit Limit Setting

You can set a maximum daily, weekly, or monthly deposit limit. This helps you stay within your budget and avoid overspending. Lowering a limit takes effect immediately, but a cooling-off period applies when increasing one.

Time-Out

If you need a temporary break, you can take a time-out from 24 hours up to 6 weeks. During this time you will not be able to access your account or place bets, but it will reactivate automatically once the period ends.

Self-Exclusion

If you feel that gaming is having a negative effect on your life, you can choose long-term self-exclusion. Options range from a minimum of 6 months up to permanent exclusion. Your account cannot be reactivated during this period.

Gaming History Review

By logging in to your account, you can view your complete history of deposits, withdrawals, and bets at any time. This helps you stay aware of your own gaming patterns and makes it easier to make decisions when needed.

24/7 Support in Bengali

There is no shame in talking about gaming problems. bee99's support team is available in Bengali via live chat 24 hours a day, 7 days a week. Contact us directly on chat for any concern or issue.

Minor Protection

bee99 strictly follows a 21+ age policy. Identity is verified during registration. If you have children or teenagers in your household, it is recommended that you use parental control software on your device.

Recognise the Warning Signs of a Problem

If any of the following apply to you, it is time to seek help

  • You keep returning to gaming to try to win back money you have lost and cannot break free from the "just one more time" mindset.
  • You are cutting back on time with family, friends, or work for gaming and lying about it.
  • You feel restless, irritable, or anxious when you are not gaming and find relief only through gaming.
  • You are spending beyond your means, taking on debt, or borrowing money from others to fund your gaming.
  • You have tried to stop gaming but keep failing — you cannot stop yourself on your own.
  • Gaming is disrupting your sleep, eating, or the normal activities of your daily life.

Remember: These signs are not a sign of weakness — they indicate a condition that can be treated. bee99's support team is always ready to guide you in the right direction. Seeking help is an act of courage.

6 Tips for Healthy Gaming Habits

Keep gaming enjoyable through responsible play

01

Set your budget in advance

Before you start gaming, decide the maximum amount you will spend. Do not go beyond this limit — whether you win or lose. The minimum deposit at bee99 is just ৳200.

02

Do not think of gaming as a source of income

Gaming is for entertainment — it is not a reliable path to financial gain. Chasing losses by placing more bets in an attempt to recover lost money is a very harmful habit.

03

Set a time limit

Before each gaming session, decide how long you will play. Take regular breaks — especially during long sessions. Use your phone's alarm to keep track of time.

04

Avoid gaming when under stress

Do not use gaming as a way to escape a bad mood, frustration, loneliness, or stress. Gaming in this state reduces your ability to make decisions and increases the risk of harm.

05

Do not play after drinking alcohol or using drugs

Intoxication impairs judgement, which increases the risk of placing careless bets. Play with a clear head and a clear mind.

06

Be honest with family and friends

Be truthful with the people close to you about your gaming. If your family expresses concern, take it seriously. An outside perspective can often help you understand your own situation.

21+

For those aged 21 and above only

To open an account and play at bee99, you must be at least 21 years old. Age and identity are verified during registration. Accounts belonging to minors are closed immediately and deposited funds are not refunded. If you suspect someone you know is playing while underage, report it to [email protected].

How to Use the Protection Tools

You can change these settings directly from your bee99 account

From Account Settings

Log in to bee99 → go to the "Account" section → click on the "Responsible Gaming" tab. There you will find deposit limits, session limits, time-out, and self-exclusion settings all in one place.

Via Live Chat

If you have difficulty changing the settings yourself or want to close your account urgently, log in to the site and contact us directly via live chat. Our team provides support in Bengali 24/7.

Via Email

For urgent protection requests or anything related to self-exclusion, send an email to [email protected]. Writing "Responsible Gaming" in the subject line will get you a faster response.

For Further Help

Do not face gaming problems alone — bee99 is always by your side

Live Chat Support

Log in to the site and get our Bengali live chat support at any time. Whether it is setting gaming limits, taking an account break, or self-exclusion — we will help with anything.

Email Support

Email us for confidential help: [email protected] — all requests related to responsible gaming are processed on a priority basis.

Professional Advice

Gaming addiction is a recognised mental health condition. Talk to a mental health specialist or counsellor in Bangladesh — it is an act of courage, not weakness.

Common Questions about Responsible Gaming

Find answers to the most frequently asked questions here

Log in to your bee99 account and go to the "Responsible Gaming" section under "Account Settings". There you will find options to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. To increase a limit, a cooling-off period must pass.

Your account cannot be reactivated before the self-exclusion period ends. After the set period (minimum 6 months) has passed, you may submit a request. In the case of permanent self-exclusion, the account can never be reopened. This measure is intentionally strict to ensure genuine protection.

At bee99, the minimum deposit across all methods (bKash, Nagad, Rocket, Upay, bank transfer) is ৳200 and the minimum withdrawal is ৳1,000. From a responsible gaming perspective, the advice is — always play within your budget and only deposit money whose loss would not affect your life.

No, not at all. bee99 strictly follows a 21+ age policy. Identity verification is mandatory during registration. Any account identified as belonging to a minor is closed immediately. If you have children or teenagers in your household, use a password or parental control software on your device.

For urgent help, contact bee99's 24/7 live chat — log in to the site and start a chat directly. For email, write to [email protected]. It is also recommended to consult a mental health specialist or counsellor in Bangladesh.

A time-out is a temporary measure — from 24 hours up to 6 weeks — after which your account is reactivated automatically. It is for those who feel they need a short break. Self-exclusion is long-term — from a minimum of 6 months up to permanent — and once the period ends, you must actively submit a request to reactivate. Self-exclusion is recommended for those with a gaming problem.

Enjoy bee99's Gaming Experience Safely

Play responsibly and enjoy bee99's wide game collection — from cricket betting to slots, live casino to fishing games. Check the FAQ to learn more or start gaming directly.

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